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The Rot Doctor

©1997-2008 The Rot Doctor, Inc.
All rights reserved.

Security and Privacy
The privacy of your personal information is very important to us. All shipping and credit information provided to The Rot Doctor remains confidential and is retained in our computers only for re-order purposes. We do NOT buy, sell, trade, or in any way give out our customer’s personal information beyond what is necessary to complete a credit card transaction.

We are also careful to guard against anyone getting your personal information illegally. When you order online via our secure order form, your information is encrypted using a SSL connection. This is the same security used for online transactions at all major banks. We abide by all security requirements required by all major credit card companies. In addition, we regularly review our security to be sure that every reasonable precaution is being taken to protect your personal information.

Shipping Options
Shipping rates vary depending on the type of products ordered and the destination. When shipping hazardous products (CPES, Epoxy Cleanup Solvent, Uniflex 255 or Elastuff 120) by air, some extra fees may be charged.
Click here for important information about shipping options and rates.
Observed US Holidays
Phones will still be answered 6 AM to 5:30 PM PST but pickup of shipments will be delayed until the next business day for the following dates:
  Monday December 31, 2007 New Year's Eve
Tuesday January 1, 2008 New Year's Day
Monday May 26, 2008 Memorial Day
Friday July 4, 2008 Independence Day
Monday September 1, 2008 Labor Day
Thursday November 27, 2008 Thanksgiving Day
Friday November 28, 2008 Day after Thanksgiving
Wednesday December 24, 2008 Christmas Eve
Thursday December 25, 2008 Christmas Day
Wednesday December 31, 2008 New Year's Eve
Thursday January 1, 2009 New Year's Day
Return Policies
With the exception of Special Orders, which are not returnable, all new returns (unopened, undamaged) and refused deliveries are accepted within 1 year of purchase and are subject to a 10% restocking fee. Shipping fees are non-refundable.

NOTE: CPES, Epoxy Cleanup Solvent, Uniflex 255 and Elastuff 120 are hazardous products, and as such must be shipped by someone trained in hazardous shipping procedures. For returns on ANY of our products please contact us for instructions before shipping.
Payment Options
We accept VISA, Master Card, American Express and Discover/Novus. We also accept cash and money orders. Personal checks are accepted but shippment will be delayed until check clears. Sorry, no Purchase Orders or C.O.D.'s.
Credit Card Accepted


www.rotdoctor.comWood Treatment & Preservation Products
OrderProductsUsing EpoxiesUsing PolyurethanesTestingWooden BoatsFiberglass BoatsHomesLog HomesQ & A
Ordering OptionsSecurity, Pricvacy and PoliciesSupport Services

Rot Doctor Logo The Rot Doctor, Inc.
P.O. Box 30612 • Seattle, WA 98113
Voice: 206.364.2155  •  Fax: 206.364.4744
E-mail: drrot@rotdoctor.com
Order by phone, fax, mail, or e-mail.
Accepted Creidt Cards
© 1997-2008 The Rot Doctor, Inc.
Most products ship same day from both coasts!
Our business hours are 6 AM to 5:30 PM Pacific Time, Monday-Friday.
Tech support is available over weekends.